The SA Housing Authority ('the Authority') respects your privacy.

This privacy statement explains what information the Authority collects, holds, and how that information is stored and used and explains the security of your information. This website is operated in compliance with the Government of South Australia’s Information Privacy Principles (IPPs), a copy of which can be obtained on the Department of the Premier and Cabinet website.

When you use the HomeSeeker SA website, you may send or provide personal information to the Authority. The Authority will use, store and handle this information in accordance with the requirements of the IPPs and this privacy statement.

Collection of non-personal information

Whenever you visit the HomeSeeker SA website, the Authority will automatically record your IP address, date and time of your visit, pages you access, documents you download and the type of browser you use.

Periodically, the Authority will use independent measurement and research companies to gather non-personal information regarding the visitors to the HomeSeeker SA website on our behalf using cookies, log file data and code that is embedded in the website. We also collect the keywords you use when you do a search of the HomeSeeker SA website.

This information is not linked to any other data we collect. We use this information to find out what kinds of information people are looking for and how we can improve our services.

This information is not used to identify individuals personally – we used it to identify how the HomeSeeker SA website is being used and it helps us improve to help us improve it so that your visit is a useful, informative and enjoyable experience.

Collection of personal information

The Authority (or its appointed agents) will collect personal information about you directly by way of forms and other documents or information you submit to the Authority (whether in paper or electronic form), correspondence you provide, telephone calls, meetings or through other interactions via the HomeSeeker SA website, social media channels and marketing activities.

Your personal information will not be disclosed to a third party except in accordance with the IPPs and this privacy statement. Our website administrators are required to protect and handle your personal information in accordance with the IPPs and this privacy statement.

Storage of personal information

The Authority will take reasonable steps to ensure that your personal information collected is securely stored and transmitted and is not misused.

Use and disclosure of personal information

The Authority may share personal information when:

  • the customer gives consent to share it
  • Housing SA is required or authorised to share it by law
  • sharing it is reasonably necessary to protect government interests, e.g. public revenue
  • sharing it is reasonably necessary for the enforcement of criminal law
  • sharing it is reasonably necessary to prevent or lessen a serious threat to someone’s life, health or safety
  • the customer is suspected to be engaged in unlawful activity.

Customers can give their consent in person, over the phone or in writing for Housing SA to share their personal information with another person or agency. The Authority may disclose your personal information to its appointed agents for the relevant purposes mentioned above.

The Authority will not use or disclose your personal information for the purpose of third-party direct marketing. However, from time to time the Authority (or its appointed agents) may use your personal information to provide you with marketing materials in relation to products and services that are available in connection with any current or upcoming projects. Such direct marketing activities may include (without limitation) email, Facebook advertising and Google Display Network advertising.

If you do not wish to receive direct marketing materials about HomeSeeker SA, you may log in to your HomeSeeker SA website account and change your email subscription preferences or delete your account. Upon receiving a request to delete your account, the Authority will remove from its marketing database(s) your personal information that has been collected via the HomeSeeker SA website and cease all direct marketing communication to you.


A cookie is a small piece of data that a website can transfer to your computer hard drive for record-keeping purposes. The Authority may use cookies to help improve the user experience of the website and for remarketing purposes. Information generated from cookies allows the Authority and digital ad networks to, among other things, deliver targeted advertisements that are anticipated to be of most interest to you. There is no attempt to identify you personally.

If you do not want information to be collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please be aware that denying the cookie feature may prevent you from taking full advantage of the HomeSeeker SA website or further Authority services.

Google Analytics

The Authority may also use Google Analytics to collect information about visits to the HomeSeeker SA website, or its appointed agents’ websites. By using the HomeSeeker SA website or an affiliated website, you consent to the collection and processing of your data by Google in the manner described in Google’s Privacy Policy and for the purposes set out in this privacy statement.

Google Analytics uses cookies to collect information about which pages you visit, how long you are on the site, how you got there (e.g. from a search engine, a link, or an advertisement) and what actions you take. Information collected by the cookies (including your IP address) is transmitted to and stored by Google on servers in the United States. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.


The Authority may use remarketing services, including Facebook and Google Display Network to advertise to previous visitors to the HomeSeeker SA website, or its appointed agents’ websites, or social media platforms. The Authority may also create social media lookalike audiences based on user profiles. Remarketing services are performed by tracking usage data, cookies and personal information and may result in users being shown HomeSeeker SA or HomeSeeker SA-related advertisements.

By using the HomeSeeker SA website or an Authority affiliated website and/or providing personal information to the Authority a user consents to the Authority using their personal information and other data in connection with remarketing services, including Audience Targeting, Custom Audiences and Lookalike Audiences.

Users can choose to opt-out of remarketing by disabling third-party cookies in their browser.

Changes to these terms

These terms of use may change from time to time, with or without notice, to take account of new laws and technology, changes to the Authority’s functions and activities, and to make sure they remain appropriate. It is recommended you return to the HomeSeeker SA website regularly to stay up to date with any changes.

Third-party websites and security

This privacy statement covers all Authority websites. Our privacy statement does not apply to any other party’s websites, even when we have provided you with a direct link. We recommend that you check the privacy statements of the other party’s website.

There are inherent risks associated with transmission of information via the internet. You should make your own assessment of the potential risks to the security of your information when making a decision as to whether or not you should utilise the HomeSeeker SA website. There are alternative ways to obtaining information from, and transacting business with, the Authority for those users who do not wish to use the internet.

Privacy complaints

If you believe the Authority has failed to comply with the IPPs or this information sharing statement please contact the Authority in the first instance. If the Authority is unable to help you, or you are dissatisfied with our response, you can lodge a written complaint with the Privacy Committee of South Australia.


If you have any questions about how the Authority may use the personal information that you provide us with, please contact us.